Refund policy
At Elite Collectibles, we want our customers to shop with confidence. If you are not satisfied with your purchase, you may request a return in accordance with the policy below.
30-Day Return Policy
We accept eligible returns within 30 days of the date your order is delivered.
To be eligible for a return, the item must be in the same condition in which you received it, unused and unopened, and in its original packaging. The product must include any original seals, labels, accessories, or included materials. Proof of purchase or your order number is also required.
For sealed trading card products, hobby boxes, booster boxes, packs, and other sealed collectibles, the original manufacturer seal or packaging must remain intact.
Products that have been opened, used, altered, damaged after delivery, or removed from their original sealed packaging may not be eligible for a change-of-mind return.
How to Request a Return
To request a return, please contact us at contact@elitecollectibles.shop or +1 (219) 515-6907.
Please provide your order number and explain the reason for your return.
If your return is approved, we will provide you with the necessary return instructions and return address.
Please do not send products back without first contacting us and receiving return authorization.
Return Shipping Costs
For returns due to a change of mind, accidental purchase, or other customer preference, the customer is responsible for the cost of return shipping.
For products that arrive damaged, defective, incorrect, or materially different from what was ordered, Elite Collectibles will cover the reasonable cost of return shipping.
We do not charge a restocking fee for eligible returns.
Original shipping charges are non-refundable unless the return is due to an error by Elite Collectibles or the product arrived damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your product arrives damaged, defective, or incorrect, please contact us as soon as possible at contact@elitecollectibles.shop.
Please provide your order number, a description of the issue, and clear photographs of the product and packaging when applicable.
We will review the issue and, when appropriate, arrange a replacement, return, or refund at no additional cost to you.
Non-Returnable Items
Opened trading card boxes, booster boxes, hobby boxes, packs, and other sealed collectibles generally cannot be returned for change-of-mind reasons.
Products with broken or removed manufacturer seals, products that have been used or altered, products damaged after delivery, gift cards, and items specifically identified as final sale on the product page before purchase may also be non-returnable.
This does not affect your rights regarding products that arrive damaged, defective, incorrect, or otherwise qualify for a remedy under applicable law.
Exchanges
If you would like to exchange an eligible product, please contact us at contact@elitecollectibles.shop.
The fastest way to receive a different product may be to return the original eligible item and place a new order after the return has been approved.
Exchanges are subject to product availability.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow up to 10 business days after approval for us to process your refund. Your bank, credit card company, or payment provider may require additional time to post the refund to your account.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at contact@elitecollectibles.shop.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at contact@elitecollectibles.shop.
If your order has not yet been processed or shipped, we will make reasonable efforts to cancel it and issue a refund.
Once an order has been shipped, it cannot normally be cancelled and must instead be handled according to our return policy.
Contact Us
If you have questions regarding returns, refunds, exchanges, or cancellations, please contact us.
Elite Collectibles
248 W 2nd St
Chadron, Nebraska 69337
United States
Email: contact@elitecollectibles.shop
Phone: +1 (219) 515-6907